On one side, the room was clean and well furnished. The localisation was very central, 5mn from the beach. On the other side, they asked us to pay by cash the day before we arrived, it’s was written nowhere. The room Terra, we had, was located near the kitchen for the breakfast so every morning we were woken up at 7: 45am due to the noise of breakfast preparation. It is only served from 8: 30am to 9: 30am and it was not to our tastes. And last point that we didn’t appreciate is that one day we smelled gas inside our room and the kitchen, we sent a message to the renter who answered us more or less that it’s normal when the boiler is running. Few hours later, the smell was still there whereas nobody was using it. We sent a new message, the renter asked italian vacationers to check, they confirmed. So the renter finally came and found that it was coming from the gas cooker and turned it off.
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La risposta del gestore
11 ago 2023 - Hi Sophie I'm sorry to read this review l, I would have preferred that the things that were wrong told me in person. For organizational rules, breakfast must be served at that time, you are not obliged to do it, it is a service that we give to our customers. I'm sorry it wasn't to your liking but knowing everyone's tastes is practically impossible.
For the payment I have explained several times that it is not written either in cash or by card, the payment is on trust that is directly when you arrive. I promptly informed you the day before to arrange payment, I've never had any problems also because I think it's the customer who must find out about the rules of the house and understand before booking, even by calling several times, if the features are fine. As for the gas, I explained several times that it comes from the boiler, in your second message I asked the kindness of the Italian customers to check immediately because I couldn't be there right away. I arrived and re-explained that the smell of gas was coming from the boiler. To keep you calm, I closed the one in the kitchen but I repeat there was no leak in the kitchen, it was the boiler placed outside
